FAQ
Questions we hear often.
If you don't see your question here, send us a message and we'll answer directly.
What's included in a standard cleaning versus a deep clean?
A standard clean covers kitchens, bathrooms, floors, dusting, and general tidying. A deep clean adds baseboards, vents, inside cabinets, and behind appliances. If it's your first visit, we usually recommend starting with a deep clean.
How does pricing work?
We don't publish a fixed price list on the site. Every home is different, so we quote after learning about your space, room count, and condition. Request a free estimate and we'll get back to you with a number.
Do you bring your own supplies and equipment?
Yes. We bring our own products, tools, and equipment to every job. If you prefer we use a specific product you already have at home, just let us know.
Do I need to be home during the cleaning?
No. Many clients give us access through a lockbox, code, or key. We'll talk through what works for you and treat your access the same way we'd want ours treated.
How does rescheduling work?
Just call, text, or WhatsApp us as soon as you know your plans changed. We'll find a new time that works. The more notice you give us, the easier it is to shift the schedule.
Are you insured?
Yes. PureGold Cleaning LLC is licensed and insured in California. That coverage applies to every job we take on.
Do you clean both homes and offices?
Yes. We do residential cleaning and commercial cleaning for small offices and business spaces, on a schedule that fits around your hours.
Is your team bilingual?
Yes. We communicate in English or Spanish, whichever is easier for you, from the first message through scheduling and follow-up.
Do you offer one-time cleanings or only recurring service?
Both. We do one-time deep cleans, move-in/move-out cleans, post-construction cleanup, and recurring weekly, biweekly, or monthly visits.
What areas do you serve?
We're based in Santa Rosa and serve homes and businesses throughout Sonoma County.
Free estimate
Ready for a home that feels cared for?
Every home is different, so every estimate is personal. Tell us what you need and we'll get back to you.
Request a free estimate